Política de reembolso
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@onestopyachtuk.com
You can always contact us for any return question at onestopyachtuk@outlook.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you purchased a product from the ONESTOPYACHT official store, you may request a return or refund.
If you purchased a ONESTOPYACHT product from other suppliers and resellers of ONESTOPYACHT, you may not request return or refund from us as our suppliers and resellers may have their own policies regarding refund and return. Please contact them for further information.
Return and refund policies may also vary according to local laws and regulations.
Order Cancellation
Customers can request a full refund within 48 hours after placing an order by email or phone with the ONESTOPYACHT official store. However, if the product has already been shipped, a £25 intercept fee will be charged.
Please note that a transaction fee may be charged based on the payment channels after the product has been shipped.
Lost / Damaged Products Received
If the product was not delivered or lost, please immediately contact us.
If the product you received was damaged, or if you receive an incorrect or incomplete product, please immediately contact us with proof of videos and/or pictures.
30-Days Money-Back Guarantee
Within 30 days of the purchase, if you are unsatisfied without quality issues, you have the authorization to refund after return the items complete, unused and in the original package. To return the product, please check the two options below:
RMA provided by ONESTOPYACHT Customer Service
Once the item is received at ONESTOPYACHT warehouse and the validity is confirmed, the shipping cost for return will be paid by OneStopYacht.
2. Self-paid Return
Please contact ONESTOPYACHT Customer Service to get return details.
If 30 days have passed since the purchase, full refund cannot be offered and the shipping cost for return will be paid by customer.
NOTE: For products that have been used, we reserve the rights to refuse the return.
Return Process
Please contact ONESTOPYACHT Service for assistance to proceed the return process with proof of purchase provided and merchandise authorization (RMA) number for return.
Please follow the instructions guided by ONESTOPYACHT service on how to properly pack and return the product safely.
Refund
For Non-quality issues, refund is provided following the “30 Days Money-Back Guarantee ”.
For quality issues, partial refund may be provided according to the usage time of the device after 30 days of the purchase.
Refund will be processed within 14 business days after the product is returned with a refund notification to customer email
Note: Please contact us if the refund is not received within 14 business days.
Contact us:
Email: onestopyachtuk@outlook.com
* OneStopYacht may reserve the right for the modify and final explanation.